E-commerce Monitoring

Know when your orders stop before customers do

NotiLens monitors your order flow, refund rates, checkout sequences, and inventory thresholds — alerting your team the instant revenue loss starts, not hours later.

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Works with your e-commerce stack

Shopify

WooCommerce

Stripe

PayPal

Klaviyo

Webhook

Silence Alert — order flow

"No Shopify order in 47 minutes."

Your store should be processing orders every few minutes during business hours. When the stream goes quiet, no Shopify alert fires — because nothing failed, nothing happened. NotiLens catches the absence.

shopify-orders · No orders for 47 min · Last: 10:14 AM

Threshold Alert — high-value order

"High-value order $2,340 from New York."

Not every alert is a crisis. NotiLens can notify your team the instant a high-value order arrives — so you can prioritize fulfillment, flag for fraud review, or simply celebrate a big sale.

shopify-orders · $2,340 · Threshold exceeded · Just now

Rate Anomaly — refunds

"Refund rate hit 8% — 3× above normal."

A bad product batch, a broken discount code, or a fulfillment error can trigger a refund wave. NotiLens catches the rate anomaly before it becomes a PR problem or drains your balance.

refund-monitor · 8% rate · 3× baseline · 22 min ago

Broken Flow — checkout

"Checkout started. Payment never completed."

cart.created fired. payment.completed never followed. Customers are reaching checkout and silently abandoning — or worse, your payment step is broken and nobody knows.

checkout-flow · cart.created → payment.completed · 31 stuck · 30 min window

Threshold Alert — inventory

"Product SKU-4421 sold out mid-campaign."

Your bestseller ran out during a flash sale. Customers kept seeing "add to cart." Carts abandoned, ad spend wasted. NotiLens alerts you the moment a SKU crosses your minimum threshold.

inventory-alerts · SKU-4421 · Stock: 0 · 1 hr ago

The Problem

E-commerce failures hide in plain sight

Orders stopping, refunds climbing, inventory running out — these disasters compound quietly until a customer brings them to your attention.

Orders stopped silently

A checkout bug killed your Shopify order flow at midnight. Your ad campaigns kept spending. By morning, you'd burned $2,400 with zero revenue to show for it.

Refund spike undetected

A bad product batch triggered a wave of refund requests. You didn't see it in Shopify for 18 hours. A same-day alert could have limited the damage — and the reviews.

Inventory ran out mid-campaign

Your bestseller sold out during a flash sale. Customers kept seeing "add to cart." Carts abandoned, ad spend wasted, and negative reviews started rolling in.

How NotiLens Helps

Every layer of your store, watched 24/7

NotiLens connects to your order events, payment processors, and inventory feeds to give you a complete picture — and immediate alerts.

Shopify order flow monitoring

Set an expected order cadence. If orders go quiet — even for 20 minutes during peak hours — NotiLens fires an alert so you can investigate immediately.

Refund anomaly detection

NotiLens tracks your refund rate as a rolling percentage. When it exceeds your normal baseline, you get alerted — before a bad batch turns into a PR problem.

Inventory threshold alerts

Set minimum stock thresholds per SKU. NotiLens pings you the moment a product goes critical — giving you time to restock before you lose sales.

Broken checkout flow detection

Define sequences like cart.created → payment.completed. If the payment step never arrives within your window, NotiLens alerts you — catching silent checkout failures before they compound.

High-value order notifications

Set a dollar threshold and get notified the moment a high-value order lands — so your team can prioritize fulfillment, flag for review, or investigate for fraud immediately.

Team alerting & acknowledgement

Route order alerts to fulfillment, refund alerts to finance, and inventory alerts to ops. Critical alerts repeat until acknowledged — nothing slips through during overnight hours.

Real Alerts

What NotiLens sends your team

Precise, contextual, and actionable — pushed to your phone the moment it happens.

NotiLens Live Feed — E-commerce

No Shopify order in 47 minutes — normally 3/min during business hours

Topic: shopify-orders • Silence threshold exceeded • 3 min ago

Critical

Refund rate hit 8% — 3× above normal baseline

Topic: refund-monitor • Rate anomaly • 22 min ago

Critical

Checkout broken — 31 carts created, 0 payments completed in 30 min

Topic: checkout-flow • Broken flow • cart.created → payment.completed • 8 min ago

Critical

SKU-4421 sold out — 23 abandoned carts since stock hit zero

Topic: inventory-alerts • Threshold breach • 1 hr ago

Warning

47 minutes with no orders is a crisis. Most tools won't tell you.

Traditional monitoring watches for errors. NotiLens watches for silence — the absence of orders, payments, and events that should be happening right now. That's the gap that costs e-commerce teams the most.

FAQ

Isn't this the same as Shopify's built-in alerts? +

Shopify alerts only fire on errors. NotiLens catches silence — when orders stop entirely during peak hours, no Shopify alert fires because nothing failed, nothing happened. That's exactly the gap that burns ad budget and costs revenue while your team sleeps.

How does NotiLens know when my order rate is abnormally low? +

Two ways: you set an explicit threshold (alert if no order in 30 min during business hours), or ML anomaly detection learns your typical order cadence and flags when it drops significantly below baseline. Both approaches work independently — you can use either or both together.

Does it work with WooCommerce and PayPal too? +

Yes — any platform that can send a webhook or HTTP request works with NotiLens. WooCommerce, PayPal, and custom checkout flows are all supported. If your platform can POST an event, NotiLens can monitor it.

What's broken flow detection for e-commerce? +

You define a sequence: cart.created must be followed by payment.completed within 30 minutes. If the payment step never arrives, NotiLens alerts you. This catches silent checkout failures where the cart works but the payment silently fails — a gap that's completely invisible to uptime monitors and standard error alerting.

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